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Dial 360-474-3926 for assmunch

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3 Straight Calls from 360-474-3926

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Tuesday, September 28, 2004
In an inspired sequence of god-awful customer service, SBC Yahoo! Technical Support comes out of nowhere to grab the top two spots. After 64 straight weeks at the top of The List, Quick & Reilly drops to number three.
SBC : The Reason This Blog Exists
Still haven't answered my question. Answer the question. ANSWER THE FUCKING QUESTION!

And how much confidence am I supposed to have in an internet provider that can't even set up a simple fucking spam filter for its own techs?

This case is NOT closed.

We continue to experience problems with our DSL service. Sometimes the problem is in connecting. More often, the problem is very slow internet service. Pages stall or won't load. If I am streaming music on LaunchCAST, the connection breaks. It is extremely aggravating.

I have phoned your technical support several times in the last few weeks. Either the problem solves itself while I am on hold (I suddenly can connect) or I end up speaking to someone in India who tells me to try this and that. This may solve the problem temporarily. But none of the techs can address the larger problem: persistently slow and inconsistent internet service.

We've had SBC/Yahoo! DSL now for 6 months. I can see no reason to continue if we get such slow and lousy service. Our download time often seems slower than a dialup connection! Unless you can offer some assurance of better service in the future, I will switch to cable or satellite broadband.

Thank you,

Tomohiro Idokoro
tidokoro@gmail.com
Dear Tomohiro Idokoro:

We have identified a resolution for your Case 92255047 created on 09/27/2004 8:34AM . Please review the resolution below for your case to confirm that the issue is resolved. If we do not hear from you, we will assume that this case can be closed.

Case ID: 92255047

Problem Summary: dsl_connect

Problem Description: Member ID: idokoro; Domain: sbcglobal.net

Connection Type: DSL

Case Status: Closed

{Solution Details:

We understand that you are experiencing issue following concerns:

1. You are receiving slow SBC Yahoo! DSL speed.
2. You are also experiencing issue with LaunchCast.

We share your concerns and apologize for the inconvenience this has caused.

Tomo, in regard to your first concern, please note that DSL is very sensitive to Electromagnetic Interference, or EMI. It is important to make sure that the DSL modem and telephone lines are placed in such a way as to minimize this interference, as well as placing them to provide adequate cooling. The following are a few of the possible causes of Electromagnetic Interference on a DSL line.

1. Halogen desk lamps near the DSL modem or telephone line, especially those with dimmers.
2. Any electrical dimmer switch.
3. Electronic devices, such as stereo speakers, PC speakers, televisions, monitors, microwave ovens, etc.
4. Routing the telephone line parallel to an AC power cord for more than a few inches.
5. Electronic insect electrocution devices (bug zappers).
6. Low quality 900MHz cordless telephones.
7. Any other emitter of high frequency electromagnetic radiation.

Please, therefore, ensure that your DSL line is away from such sources of interference. Secondly, also ensure that the filters are properly installed before all your telephones, faxes etc. Visit the link http://help.sbcglobal.net/article.php?item=13 for detailed information on checking your filters.

If filter are rightly install then please know that the speed of your DSL connection involves many different factors. Not only does it depend on the server you are connected to, but also on the speed of any computer from which you are receiving data. This may also be impacted by number of factors like line problems, external interference and Internet congestion or traffic outside of our network. The first step you should try to resolve this issue is to reboot your computer and power cycle your DSL modem and/or router.

1. Turn off the modem if it has an on/off switch. Once the modem has been turned off, the modem lights will be unlit.
2. Unplug the modem from its power source.
3. If you are using a router, hub or other networking devices, turn off those devices and unplug them.
4. Turn off the computer connected to the DSL Internet modem. Go through the standard shutdown sequence first, then completely turn off the machine. Do not immediately restart.
5. Leave all devices un-powered and off for at least two full minutes.
6. Turn the computer back on. The computer will go through the standard boot-up process. Wait until these have been completed.
7. Plug the modem and any other networking devices back in and turn them on. The modem lights will flash through yellow and green as the modem established the DSL connection.

Please note that steps 1-3 are for external DSL modems, routers and external networking devices. Skip to Step 4 if you have an internal DSL modem and no router/external networking devices.

Once you have power cycled your DSL modem, please visit the link given below to test the throughput of the connection from your computer to our network location.

http://help.sbcglobal.net/dsl/speedtest/

Tomo, regarding your second concern, please know that the issue you are experiencing is only due to slow DSL speed. We are sure after you will be able to access your LaunchCast properly after following the steps provided above.

In case, you are still receiving slow DSL speed after following all these steps, then the issue would require a live interaction with you for a deeper investigation. Hence, we request that you please contact our Technical Support Representatives at the number 1-877-SBC-DSL5 as they have the necessary tools and expertise to troubleshoot the issue effectively and would be able to assist you in a better way. We can realize that it could be frustrating for you to contact us again by phone for the same issue. However, please be assured that we value you as a customer and our prime concern is to ensure you are satisfied with our service. We will do our best to resolve the issue that you are experiencing.

If you have further inquiries, please don't hesitate to review our online support pages at http://www.sbcis.com. Here you may find answers to many of the most common questions asked by our members. You may also contact our Live Chat Support at http://help.sbcglobal.net/ by clicking at "Online Chat" under the "Contact us" section which is available 24 hours a day, 7 days a week.

Sincerely,

Nancy Paul
SBCIS Customer Support}
I've already described the problem and received the message below. I'm annoyed by this message for several reasons:

1. "*** PLEASE DO NOT REPLY TO THIS MESSAGE ***
All messages sent to this address are automatically deleted." This statement suggests you aren't really interested in seeing the issue resolved at all. If you were, you would provide an email address that I could reply to directly.

2. You suggest calling the phone line. I have done that several times. It is aggravating to have to negotiate the phone tree for several minutes each time only to end up speaking with someone halfway around the world who is fishing for solutions.

3. It doesn't address my main question. Let me rephrase it:

Is the slowness of my connection due to the fact that you do not have the infrastructure in place to handle all the users in my area?

If you can assure me that it is, I will proceed with the other steps you suggest. If this is the problem, then you're only wasting my time further. Please let me know whether this is the case and provide some evidence or metrics to back up your response.

I appreciate it.

Tomo
Dear Tomohiro Idokoro,

We have identified a resolution for your Case 92308397 created on 09/28/2004 2:23PM . Please review the resolution below for your case to confirm that the issue is resolved. If we do not hear from you, we will assume that this case can be closed.

Case ID: 92308397

Problem Summary: dsl_connect

Problem Description: Member ID: idokoro; Domain: sbcglobal.net

Connection Type: DSL

Case Status: Closed

{Solution Details: We understand from your communication that you have few questions to ask us:
i. ) You want a link to reply us instead of providing all information again,
ii. ) You are not at all happy with our voice support team,
iii. ) You wish to know the exact reason of slow DSL speed. We understand your concern and apologize for the inconvenience caused.

Regarding your first concern for link to reply, please understand that we have done it in order to keep spammers away from us. However, we want to thank you for sharing your concerns with us as it really helps to improve the services, which we provide to our members. We have taken you feed back and forwarded it to the appropriate department for future updates.

Regarding your second concern related to voice support team, please understand that our voice support team too has its limitations. They are unable to provide you support after certain point. If they are unable to troubleshoot your issue, they will escalate your issue for further investigation to another department.

Regarding your third issue, please know that you may experience the issue of slow DSL connectivity due to a number of factors like line problems, external interference and Internet congestion or traffic outside of our network. There is no single reason to which we can blame to. Therefore, we suggest you to go through the steps that we have provided in our last communication. If the issue persists, we request you to contact our Technical Support Department at 1-877-SBC-DSL5, as they have the expertise and necessary tools available to assist you effectively in resolving the matter. We assure you that they will be able to resolve your issue at the earliest and guide you in the best possible way.

If you have further inquiries, please don't hesitate to review our online support pages at http://www.sbcis.com. Here you may find answers to many of the most common questions asked by our members. You may also contact our Live Chat Support at http://help.sbcglobal.net/ by clicking at Online Chat under the Contact us section which is available 24 hours a day, 7 days a week.}

Sincerely,

Michelle
SBCIS Customer Support

*** PLEASE DO NOT REPLY TO THIS MESSAGE ***
All messages sent to this address are automatically deleted.
Monday, September 27, 2004
From: John Goldstone
Date: Sun, 26 Sep 2004 18:16:18 -0700 (PDT)
Subject: One Simple Question: Bounty Now $6000 Richer! Help! UNITE!

Today, the "Bush Bounty" increased by $6000!

That's right: In addition to the now $2300 reward now offered by The World's Shortest Blog, an anonymous sponsor has stepped up to offer an additional $6000 if the question is televised and answered! That's a potential $8300 payoff!

Thanks to this new "Answer Bounty" -- http://answerbounty.blogspot.com -- we have one chance to make this One Simple Question newsworthy.

Thanks to all... Let's Boot Bush!

John

http://onesimplequestion.blogspot.com
Campaigns Aim to Lower Debate Expectations

CRAWFORD, Texas - It's a classic pre-debate dance, maybe as important as the matchup itself: lower expectations for your candidate's performance and jab the other guy while you're at it.

Tellingly, the article is mostly about how the Bush team is again trying to lower expectations. I hope somebody reminds these crackers that Bush is more than just another hick from the sticks. He's the goddamn motherfucking President of the United States and should therefore come off as somewhat presidential. That means more than reciting the same old tired platitudes. Unfortunately this crap worked last time. After getting played like a fiddle on 9/11 and the war in Iraq, let's hope the news media is of a mind not to let it happen again.
Sunday, September 26, 2004
DSL
Fucking sheep, why does Yahoo!/SBC DSL suck such donkey balls? I can't believe, in the year 2004, I have to go through this. What is curious is: whenever I can't connect, if I call the service line, while I'm on hold (trying to through the phone tree and recordings to the tech in India), I magically connect. Coincidence? Well, it's happen three times, and the amount of time I waited to phone the service line has varied from 15 minutes to an hour-and-a-half. It's not like not having fresh drinking water, I realize, but it still a needless fucking headache. $50/month for this shit? I'm going to have to look into satellite internet.
This guy makes Donald Rumsfeld sound like Jimmy Carter. Never heard of him? Just listen to Scott Simon's NPR interview from Saturday. Masterfully handled.


Dr. Mustafa Osman Ismail, the minister of foreign affairs of the Republic of Sudan
Monday, September 20, 2004
Siding with his business allies, Gov. Arnold Schwarzenegger vetoed bills Saturday that would have raised the minimum wage to $7.75 an hour and required economic impact reports before local governments approve Wal-Mart-like mega-stores.

The Republican governor also turned down legislation that would have limited drug testing of students and set a goal of holding university fee increases to no more than 8 percent a year.


How now all you stupid fucking pop-corn-snacking minimum-wage slobs who voted for Shwarzeneggar last year? I've got your vehicle-registration-fee refund right here. In Christopher Cox's retirement portfolio.

And to you burned out high school chickenheads. You may not have voted. But you saw every Terminator movie and were screaming at the rallies.

Gov. Arnold 8
Tomohiro 7
Sunday, September 19, 2004
Anonymous said...

sorry LaunchCast is missing some bands you really like :( .... but it would mean a heap of bunch coolness to me if you would try out a LaunchCast blog plugin I'm pimping out ... its kinda cool ... easier to install to explain .. http://jrhicks.net/CastInvite


I guess I shouldn't be personally offended that LAUNCHcast posts attract spam. But I am. Thanks for the sympathy, asshole. But I think 9 different blogs on 6 different hosts is enough. Your nifty little plugin isn't going to get me any closer to "Ticket to Ride." And introduce yourself, for Christ's sake.

And, c'mon, Jason Mraz? I don't care if he's been on World Cafe twice. He's Shit List material. And now, so are you.

(Do like the neat simple layout of your site, by the way.)
...or at least semi-angry. He's put me off my whole Sunday morning political talk shows routine.

He belongs on some kind of list. I'm just not sure which one.
Saturday, September 18, 2004
So I broke down and subscribed to Launchcast on Yahoo! It is a cool concept and at less than $30 buck for a year (well, 53 weeks with the extra week they threw in), it's a bargain.

What I've learned since subscribing is that there aren't that many bands or artists whose whole catalog I'd want to listen to. The Stones and the Kinks are about the only ones that I haven't downgraded, and that's probably because Launchcast only has rights to a couple greatest hits album. Liz Phair was in the all-good category, until that last album. [Note to self: add that album to List.] I can't tell you how much moaning crap from Radiohead I've had to listen to (or skip.)

Other problem: no Beatles or U2. No Who either, except for that Live at Leeds album which I promptly blacklisted. It needs these staples. What happens is it end up being like any other popular radio station, where if you listen for any length of time, you keep hearing the same songs over and over until, to quote Milhouse, the words lose all meaning.

Hence, its paradoxical inclusion in both lists.

A couple gems I've discovered: Neil Young's Greendale album (I've heard the accompanying movie is crap) and the album which the Polyphonic Spree put out this year (which also has that cool, creepy website with the helium-breathed weirdos.)

Now, I'm just channeling pure classical. At least, it's an education.
Friday, September 17, 2004
$29.47!
I nearly broke $30 on a tank of gas for the first time ever just now. And I drive an Accord!

Whenever there is an outcry about gas or energy prices, someone comes out for the energy companies and says they're stuck just like everyone else and simply passing along increases in their own costs of production. But then they report record profits for the quarter.

I just hope Chavez and the Venezuelans are getting part of it.
Thursday, September 16, 2004
A couple wagers:

Within 20 years, marijuana will be legal (or decriminalized) in at least 20 U.S. states.

Within 50 years, prostitution will be legal in at least 5 U.S. states.

Now I just need someone to front the money for me.
Turd of the Week
A new feature: Turd of the Week (or whenever I get around to updating it.)

Our first honoree deserves much more than a week for all the shit he's been throwing around this last month. Because George Soros has funded opposition to Bush and favors the decriminalizaton of marijuana, Rep. Hastert has twice publically insinuated within the last three weeks that Soros made his money from drug cartels. The AP reports today that Soros has asked Congress to initiate an ethical probe of Hastert's remarks.

Which is perfect evidence that once again Democrats and the left still haven't quite figured it out. You don't picket in Washington Square or go to the Repubican-controlled House and request an official censure. You get your wealthy friends to put a wad of cash in their pocket and go out there and hire an army of private investigators and muckraking journalists and find out what skeletons this bloated piece of shit has in his closet. And then you see that the info reaches Dan Rather.


turd of the week
Tuesday, September 14, 2004
Props to Kitty Kelly for going where the liberal media (not to mention all those fucking moralizing conservatives) should have gone four years ago. I've been waiting for the other shoe to drop ever since news of Bush's drunk-driving conviction came to light just before the last election.

Hmmm... blow job in the Oval Office or blow at Camp David? Neither strikes me as an actionable offense (though tell that to Bill Bennett.) It might make a difference though when it comes to my confidence in the capacity of one or the other to competently lead the country.

Sure, Kelly's book is trashy, but then, putting character aside for a moment and looking at the last four years from a policy point of view, this administration has given us plenty of garbage itself. And next to Ann "Bas" Coulter, I'm sure this looks like fucking Jane Austen.

Now somebody get me a Special Prosecutor.
Sunday, September 12, 2004
Hot stuff from today's LA Times:

Televangelist Paul Crouch, founder of the world's largest Christian broadcasting network, has waged a fierce legal battle to prevent a former employee from publicizing allegations that he and Crouch had a sexual encounter eight years ago.

Crouch, 70, is the president of Trinity Broadcasting Network, based in Orange County, whose Christian programming reaches millions of viewers around the world via satellite, cable and broadcast stations.

The source of the allegations against him is Enoch Lonnie Ford, who met Crouch at a TBN-affiliated drug treatment center in 1991 and later went to work for the ministry.

After Ford threatened to sue TBN in 1998, claiming that he had been unjustly fired, Crouch reached a $425,000 settlement with him. In return, Ford agreed, among other things, not to discuss his claim about a sexual encounter with the TV preacher.


I know its a blow to the gay community, but, really, is anyone surprise? It certainly explains that fag hag of a wife of his.

Now if someone would just nail that little bugger Tom Delay.
Saturday, September 11, 2004
I don't know what the hell Adwords is throwing up. I was hoping it would add a little commercial color. "Domain Name Backorder?" Where does it come up with this crap?

By the way, CSS drives me fucking crazy. Remember: floated blocks don't vertically stretch the containing block in which they're nested.
Time for a modest makeover. I decided to give Google Adwords a try (and retire on my earnings) and figured now would be as good a time as any to spruce things up. Still a few things that need to be touched up -- and I haven't even looked at the archive or comment page templates yet.

One last look at the old Shit List:



Farewell. You certainly were a piece of crap.
Friday, September 10, 2004
Been playing with Yahoo's LAUNCHcast again, now that I've got a new month of free skips. I'm sorely tempted to subscribe and, now that the engineers worked a few annoying kinks out, I was on the verge of taking it off the list, when I noticed this admonition on one of the help pages:

Don't try to game the system

The rules behind LAUNCHcast change over time, so it's not a good idea to try to "game" the system to make it work a certain way. Just rate the music you know, and let the system select the music.

When our system is unable to select any more songs to play on your station due to a very restrictive ratings profile or limited available content you will receive a 'playlist concluded' message. At this point your station will begin playing popular music that is not based on your ratings preferences. To prevent this from happening, you will need to make your ratings (especially genres, artists, and albums) less restrictive to allow the system to choose from a wider range of music for your station.


"It's not a good idea to try to 'game' the system"? I thought that was the whole fucking point of the thing. After all the trouble I went to to tell you what shit I don't want to hear, it's going to "begin playing popular music"? Fuck that with pigshit.
Saturday, September 04, 2004
Just saw the latest poll numbers. WTF!? I leave the country for a month and everyone forgets we have a fucking blink for president. I guess all those undecideds were really moved by Schwarzeneggar's account of his Republican epiphany watching Nixon speak back in '71.

I was pleasantly surprised to see that something seems to have come of the Draft Bruce idea. Bruce, we need you now more than ever, bro.
Friday, September 03, 2004
Fucking Curative Health! I'm losing $15 a quarter because the man's let the stock slip to $7, dropping me below the Ameritrade minimum balance requirement. It hasn't been this low since the Justice Dept announced they were investigating the company for Medicare fraud (the week after I bought my stock).

Here's a little incentive to the powers that be: if the stock fall below $7, you're on the list. After that, it's toilet paper for my next trip to China.