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Tuesday, February 10, 2004
Within the last hour, Dell has shot to the top of the shit list. The long sordid tale -- as condensed as possible.

About a year ago, I bought an Axim 5 pocket PC. I was very excited about it. Well, after two suspenseful weeks it arrived. I couldn't be happier. Then a week later it stopped operating. Catastrophic malfunction. I called tech support and was sent a replacement.

That arrived within a few days. I got it operating. And everything has been ok. Except that the internal memory card read only 21.24MB rather than the 48MB advertised. I emailed tech support several months ago. But they never followed up and in the meantime I moved, so I let it go until things settled down.

Last month, I realized my warranty was close to expiring, so I contacted Dell Support hoping to have this resolved. Since the device was otherwise operating fine and I know the product has a history of unreliability, I suggested in my message that they just send me an external storage card to make up the difference. The tech who responded to my message, Siddhartha, wrote that they couldn't do that, but he already sent a replacement Axim on its way to me. Unfortunately, he didn't verify my address and it was sent to my old address.

Before the device arrived, I got a statement from Dell stating that if the device wasn't returned in ten days, I would be invoiced the full cost of the product. A week or two later, the package finally reached me. Just the Axim. No battery, so I had to take the battery out of my current one and plug it in, thereby erasing the old one. I turned it on, checked the internal storage memory... 21.24MB.

I replied to the email Siddhartha sent me explaining what happened. A tech named Pascal responded saying that he had taken over the case from previous tech and that, in fact, there was no problem. It should only read 21MB. The rest is used by the operating system. As far as the problem with shipping and the invoice threat, he referred me to Customer Support. I got the impression he was blowing me off. And I could swear that, even with the OS, the first Axim I had read 48 -- or 40-something -- MB of internal memory. I emailed Customer Support, but after a week, no reply. So this afternoon I phoned Customer Support.

The first person I spoke to was a woman with an Indian accent (call her Support Person 1 -- SP1.) I explained the problem. She said she was going to include an extended note in my customer support file. Then she said she had to transfer me, but that the next person I spoke with would be the last person I would have to talk to. Ill-fated words.

Despite the long deposition that SP 1 took down, Support Person 2 asked me to repeat the tale. I did so. I asked her to verify (1) that I wasn't going to be billed, or worse, dunned, for having not sent back the device that was misaddressed to me. I asked her (2) how I should proceed. What device I should send back. (Both?) I then asked her (3) to note my immense frustration. She assured me that I would not be turned over collections. (Needless to say, at this point, I'm not reassured.) She then said that she would have to transfer me. In the process of doing so, she disconnected me.

I phoned back the number SP1 gave me. I got a woman with a Southern accent (SP3). I asked to speak directly with the highest person up the chain of command possible. Of course, SP3 said that she would first need to know the nature of my situation before she could help me. I tried to assure her that it was futile. I needed someone up at the top of the pyramid, who could survey the entire field -- the whole empire -- and single out the person who would in fact be able to help me. She reiterated that she would need to know the nature of the situation. I resisted. I pleaded with her -- she was not going to be able to help. Again, she needed to know the nature of the situation. I finally repeated the story. Then, after many apologies and excuses, she said that she was going to have to transfer me. To Sales.

At Sales (SP4), I got someone with a Spanish accent. I said, "I've been on the phone for an hour. I've been disconnected once already. Transferred 3 times. Give me your supervisor." I got Olivia. I asked for her full name and location. Olivia Estrago, Floor Supervisor, Buenos Aires, Argentina. 1-800-449-3355. Ext. 46647. I asked her to put me higher. Give me a vice-president, president, CEO. She finally persuaded me to again repeat my tale. With much reluctance, I did. She asked me to wait while she researched the situation with their internal tech support office. I was put on hold. Although Olivia handled the situation better than anyone else I had spoken to until that point, she did not return. Instead, I got Bob, who identified himself as another supervisor. He said that he was not sure whether it was the OS that accounted for the low memory reading, and that I needed to talk with, yes, Tech Support. Full circle. He said he would connect me. I asked him if he could connect me with someone who knew what he was talking about about. He said he would. I was put on hold. After a couple minutes, I was disconnected.

So here I am. After 90 minutes of going in circles, and getting no where, all I can say is "Eat shit Dell." The irony is that I had just bought a new desktop from them before all this. If I had had any idea they were going to put me through this shit, I would have got an HP. Or a manual typewriter.

I've included the original email thread below.

----- Original Message -----
From:
To:
Sent: Saturday, February 07, 2004 7:34 PM
Subject: Re: AT20030223_0000011608 Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage #APTX#


Please include the following line in all replies.
Tracking number: AT20030223_0000011608


Dear Tomo,

If I have understood your issue correctly,your storage card shows
21MB instead of 48MB.

This is due to the amount of space used by the operating system
and other programmes that are being installed on your AXIM5.

You should contact Customer Service at 800-624-9897 or customer_service@dell.com


Thank you for choosing Dell.

Have a great day !

Respectfully,


** Pascal **
** 36460 **
** 8a.m-4p.m(Friday-Tuesday)**
* * * * * * * * * * * *

Visit the Dell Community Forum where you can find answers to
questions and exchange information with other Dell users:
http://forums.us.dell.com/supportforums/


To provide feedback about this email message
http://emarketing.us.dell.com/Apps/DCS/mcp?q=ST5m0FTFME6pqO


----- Original Message -----
From: tidokoro@hotmail.com
To:
Sent: Tuesday, February 03, 2004 4:18 PM
Subject: Re: AT20030223_0000011608 Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage #APTX#


Hi,

I sent the following message to the address you recommended. I have yet to
receive a reply. I have seen no sign of the package sent to me.

Tomohiro

----- Original Message -----
From: tidokoro@hotmail.com
To:
Sent: Saturday, January 31, 2004 12:20 AM
Subject: Fw: AT20030223_0000011608 Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage
#APTX#


I just got an invoice for $329, but I have not received the replacement AXIM.
It appears that it was sent to my old address -- that's where the invoice was
sent. (I've moved since originally ordering it.)

Where can I find out the status of the shipment? If it's been returned to Dell,
please cancel the order and reverse the charge. I'll simply make do with what I
have.

I've included the thread from the original message below.

Tomohiro

----- Original Message -----
From:
To: tidokoro@hotmail.com
Sent: Friday, January 30, 2004 11:29 PM
Subject: Re: AT20030223_0000011608 Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage
#APTX#


Please include the following line in all replies.
Tracking number: AT20030223_0000011608


Dear Tomo,

Since the previous email agent is not available today, I am replying
to your message so that we can solve your problem as quickly
as possible.

Please note that Dell eSupport & Services provides troubleshooting
information for hardware issue with the Dell systems. Dell online
support does not handle customer credit and return issues. If
you need assistance with the order or return you should contact
Customer Service at 800-624-9897 or customer_service@dell.com

Thank you for choosing Dell.

Have a great day !

Respectfully,


** Pascal **
** 36460 **
** 8a.m-4p.m(Friday-Tuesday)**
* * * * * * * * * * * *

Visit the Dell Community Forum for advice from other Dell users:
http://forums.us.dell.com/supportforums/

To provide feedback about this email message
http://emarketing.us.dell.com/Apps/DCS/mcp?q=ST5m0FTFME6pqO


ORIGINAL MESSAGE THREAD
From:
To:
Sent: Tuesday, January 20, 2004 1:37 AM
Subject: Re: AT20030223_0000011608 Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage
#APTX#


Please include the following line in all replies.
Tracking number: AT20030223_0000011608


Dear Tomo,

If I have understood the issue correctly then it seems that the
AXIM shows that it has 21.24 MB of internal memory rather than
48 MB of internal memory which your perious AXIM had. Please
rectify me if that is not the case.

We cannot send an external memory to compensate for that internal
memory.
We will have to replace the entire AXIM.

An order has been issued for replacing the AXIM.

Reference number : 041653776

Your order should arrive within 3-5 business days, provided the
part is in stock. Inside the box you will find a pre-paid return
waybill along with instructions to return the part to Dell. If
one is not included or is lost, please contact Dell to request
a return waybill. Use the box in which the replacement part arrived
to return the original part, then contact the local Airborne
service to schedule a pick-up time. You will receive an invoice
for the item, however, if the part is returned within 15-days
from the date of the invoice, you may disregard the invoice


To check status on the order, you may visit our web site for
information:
http://premiersupport.dell.com

Once you have logged into our web site, 1) Enter your service
tag & 2) Select Service Call Status. The date the part has shipped
and an airbill tracking number will be listed.

If your part has not shipped within the expected time, please
do not respond to this email, instead call our our service call
status line at 866-446-3355 for a faster resolution.

If you need support on a different system, or have a new issue,
please submit a new incident

via our web site:

http://premiersupport.dell.com/us/en/emaildell/contact.asp



** Siddhartha **
** ~DTC 34650 **
** 2:00a.m-10:30a.m(Thursday-Monday)**
* * * * * * * * * * * *

Visit the Dell Community Forum where you can find answers to
questions and exchange
information with other Dell users:
http://forums.us.dell.com/supportforums/


To provide feedback about this email message
http://emarketing.us.dell.com/Apps/DCS/mcp?q=ST5m0FTFMe-mail






> -----Original Message-----
> From: tidokoro@hotmail.com
> Sent: 19 Jan 04 22:03
> To: dellsupport@dell.com
>
>
> I was referring to the device's INTERNAL memory, not an external memory card.
I
> suggested sending me an external one as a quick and dirty way to make up for
the
> additional 26+ MB memory that my internal card should have had.
>
> If this doesn't make sense or you need additional clarification, please phone
me
> at 858 535 1995.
>
> Thanks,
>
> Tomo
>
> ----- Original Message -----
> From:
> To: tidokoro@hotmail.com
> Sent: Sunday, January 18, 2004 8:20 AM
> Subject: Re: AT20030223_0000011608
Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage
> #APTX#
>
>
> Please include the following line in all replies.
> Tracking number: AT20030223_0000011608
>
>
> Dear Tomo,
>
> Since the previous email agent is not available today, I am replying
> to your message so that we can solve your problem as quickly
> as possible.
>
> Reseat the Secure Digital memory card.
>
> Press the Secure Digital card in slightly and release to eject
> the Secure Digital card.
> Grip the card and remove it from the side of the Axim.
> Verify that the label of the memory card is facing the front
> of the Axim and the notched corner of the memory card is facing
> down.
> Push the memory card in until it is flush with the side of the
> Axim.
>
> ** Siddhartha **
> ** ~DTC 34650 **
> ** 8:30p.m-4:30a.m(Thursday-Monday)**
>
> * * * * * * * * * * * *
>
> Visit the Dell Community Forum for advice from other Dell users:
> http://forums.us.dell.com/supportforums/
>
> To provide feedback about this email message
> http://emarketing.us.dell.com/Apps/DCS/mcp?q=ST5m0FTFME6pqO
>
>
>
>
> > -----Original Message-----
> > From: tidokoro@hotmail.com
> > Sent: 18 Jan 04 01:30
> > To: dellsupport@dell.com
> >
> >
> > Hi,
> >
> > I bought a Dell Axim last year. It's done me pretty good service, but as
its
> > first birthday approaches together with the expiration of its warranty,
> there's
> > one issue that still hasn't been resolved.
> >
> > You can see from the thread below that I tried to resolve it last year with
> your
> > support department without success. The problem is that it has only 21.24MB
> of
> > internal memory, rather that "48MB Intel StrataFlash" advertised.
> >
> > Rather than exchanging another unit (I had to send my first one back in
after
> it
> > stopped operating), perhaps you could send me a memory card to make up the
> > difference.
> >
> > In any event, I'd like to have the matter resolved before my warranty
expires.
> >
> > Thanks,
> >
> > Tomo
> >
> >
> > ----- Original Message -----
> > From: tidokoro@hotmail.com
> > To:
> > Sent: Sunday, March 09, 2003 10:24 PM
> > Subject: Re: AT20030223_0000011608
> Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage
> > #APTX#
> >
> >
> > Ok, now I'm getting a little ticked. Are these responses
computer-generated?
> > We're going around in circles here.
> >
> > I've already tried both the troubleshooting steps described in the links
> below.
> > This information was documented in a previous message (which can be found
> > further below.)
> >
> > You may want to review the history of this problem as chronicled in the
> messages
> > below before replying again.
> >
> > Thank you,
> >
> > Tomo
> >
> > ----- Original Message -----
> > From:
> > To: tidokoro@hotmail.com
> > Sent: Sunday, March 09, 2003 9:16 PM
> > Subject: Re: AT20030223_0000011608
> Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage
> > #APTX#
> >
> >
> > Please include the following line in all replies.
> > Tracking number: AT20030223_0000011608
> >
> >
> > Dear Tomo,
> >
> > Thank you for your time and cooperation in carrying out the requested
> > troubleshooting.
> >
> > I apologize for the persistent trouble that you are facing. Since
> > there can be more than one reasons that may lead to the issues
> > that you are facing, the following troubleshooting is based on
> > another probable reason.
> >
> > Tomo, Please refer to the link given below and perform the troubleshooting
> > steps mentioned in it:
> >
> > http://support.dell.com/us/en/kb/document.asp?DN=1072720
> >
> > AND
> >
> > http://support.dell.com/us/en/kb/document.asp?DN=1073114
> >
> > Some email programs will wrap this address to a second line so
> > you will have to copy each of the lines directly into the address
> > bar of your browser with no spaces between the two sections.
> >
> > If the issue still persists then i will arrange for a warranty
> > service.
> >
> >
> >
> > Thank you for choosing Dell.
> >
> > Respectfully,
> > ** Alex **
> > ** ~DTC47407**
> > ** (Sat-Wed) 7.00 P.M. to 3.00 A.M. **
> > Dell eSupport and Services
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > > -----Original Message-----
> > > From: tidokoro@hotmail.com
> > > Sent: 09 Mar 03 22:39
> > > To: dellsupport@dell.com
> > >
> > >
> > > Hi,
> > >
> > > The info you requested is the same that I included in my last message.
Here
> > it
> > > is again:
> > >
> > > > Service (shipping) address (No PO Boxes):
> > > > Verano Place
> > > > Irvine, CA 92612
> > > >
> > > > Daytime phone of contact: 949-555-3173
> > > >
> > > > Alternate contact number: None
> > > >
> > > > Order Number for original unit: 218567577
> > > > Order Number for current (replacement) unit: 244108776
> > > >
> > > > A couple requests with this exchange:
> > > >
> > > > 1. If possible, please send only the item that needs be replaced (the
> Pocket
> > > > PC.) With the last exchange, I received the PC and all the accessories.
> > > >
> > > > 2. Please include return shipping labels (not received with last
> exchange.)
> > > >
> > > > 3. Is it possible to administer some final extra step of quality control
> and
> > > > product inspection with the next unit that's shipped out? I'd like not
to
> > > have
> > > > to do this a third time. And I'd like to be able to recommend the Axim
to
> > > > others in good conscience. (It is every bit as cool as I hoped it would
> be
> > > and
> > > > I've been showing it off to all my friends and family -- I just wish I
> could
> > > get
> > > > one that wasn't flawed.)
> > >
> > > Thanks,
> > >
> > > Tomo
> > >
> > > ----- Original Message -----
> > > From:
> > > To: tidokoro@hotmail.com
> > > Sent: Friday, March 07, 2003 8:53 PM
> > > Subject: Re: AT20030223_0000011608
> > Re:#5DS##19#eTrack#=40635Q121YK2PJQ16-Storage
> > > #APTX#
> > >
> > >
> > > Please include the following line in all replies.
> > > Tracking number: AT20030223_0000011608
> > >
> > >
> > > Dear Tomo,
> > >
> > > Thank you for your time and cooperation in carrying out the requested
> > > troubleshooting.
> > >
> > > Once again, I apologize and truly regret any inconvenience or
> > > frustration this matter may have caused. We value you as our
> > > customer and your satisfaction is very important to us.
> > >
> > > Tomo, in this case we cannot send you only a memory card which
> > > has the problem but will have to exchange the whole Axim again.
> > >
> > > To get this started, please provide verification of the following
> > > information:
> > >
> > > Name of person to contact:
> > > Service (shipping) address (No PO Boxes):
> > > Daytime phone of contact:
> > > Alternate contact number:
> > >
> > > Note: In case, you have shifted to a new address or the service/
> > > shipping address is different from the address on the invoice,
> > > please provide both the addresses.
> > >
> > > Service tag (5 or 7-digit alphanumeric ID located on a sticker
> > > with a bar code on either the back, bottom or right-side of your
> > > system - something like 5X04J) or Order Number:
> > >
> > > Once this information is verified, I will arrange for the appropriate
> > > warranty service.
> > >
> > >
> > >
> > >
> > >
> > >
> > > Thank you for choosing Dell.
> > >
> > > Respectfully,
> > > ** Alex **
> > > ** ~DTC47407**
> > > ** (Sat-Wed) 7.00 P.M. to 3.00 A.M. **
> > > Dell eSupport and Services
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > > -----Original Message-----
> > > > From: tidokoro@hotmail.com
> > > > Sent: 07 Mar 03 10:06
> > > > To: dellsupport@dell.com
> > > >
> > > >
> > > > [Resending]
> > > >
> > > > Hi,
> > > >
> > > > After prompt replies to my previous messages, I have had no response to
> this
> > > one
> > > > below for several days. Please let me know if there is something I need
> do.
> > > >
> > > > Thanks,
> > > >
> > > > Tomo
> > > >
> > > > ----- Original Message -----
> > > > From: tidokoro@hotmail.com
> > > > To:
> > > > Sent: Monday, February 24, 2003 9:55 PM
> > > > Subject: Re: AT20030223_0000011608
Re:#5DS##19#eTrack#=40635Q121YK2PJQ16 -
> > > > Storage #APTX#
> > > >
> > > >
> > > > Hi,
> > > >
> > > > I've nothing negative to say about the company per se. It's the
hardware
> > > that's
> > > > giving me fits.
> > > >
> > > > The information you requested:
> > > >
> > > > Name of person to contact: Tomohiro Idokoro
> > > >
> > > > Service (shipping) address (No PO Boxes):
> > > > Verano Place
> > > > Irvine, CA 92612
> > > >
> > > > Daytime phone of contact: 949-555-3173
> > > >
> > > > Alternate contact number: None
> > > >
> > > > Order Number for original unit: 218567577
> > > > Order Number for current (replacement) unit: 244108776
> > > >
> > > > A couple requests with this exchange:
> > > >
> > > > 1. If possible, please send only the item that needs be replaced (the
> Pocket
> > > > PC.) With the last exchange, I received the PC and all the accessories.
> > > >
> > > > 2. Please include return shipping labels (not received with last
> exchange.)
> > > >
> > > > 3. Is it possible to administer some final extra step of quality control
> and
> > > > product inspection with the next unit that's shipped out? I'd like not
to
> > > have
> > > > to do this a fourth time. And I'd like to be able to recommend the Axim
> to
> > > > others in good conscience. (It is every bit as cool as I hoped it would
> be
> > > and
> > > > I've been showing it off to all my friends and family -- I just wish I
> could
> > > get
> > > > one that wasn't flawed.)
> > > >
> > > > Thanks for all your help,
> > > >
> > > > Tomo
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From:
> > > > To: tidokoro@hotmail.com
> > > > Sent: Monday, February 24, 2003 5:14 PM
> > > > Subject: Re: AT20030223_0000011608
Re:#5DS##19#eTrack#=40635Q121YK2PJQ16 -
> > > > Storage #APTX#
> > > >
> > > >
> > > > Please include the following line in all replies.
> > > > Tracking number: AT20030223_0000011608
> > > >
> > > >
> > > > Dear Tomo,
> > > >
> > > > Thank you for contacting Dell eSupport and Services (ESS). We
> > > > appreciate the opportunity to assist you. I apologize for your
> > > > trouble and I assure you it is our hope that you have a positive
> > > > experience with our company.
> > > >
> > > > Tomo, It seems that you have a failing memory card and I need
> > > > to replace it.
> > > >
> > > > To get this started, please provide verification of the following
> > > > information:
> > > >
> > > > Name of person to contact:
> > > > Service (shipping) address (No PO Boxes):
> > > > Daytime phone of contact:
> > > > Alternate contact number:
> > > >
> > > > Note: In case, you have shifted to a new address or the service/
> > > > shipping address is different from the address on the invoice,
> > > > please provide both the addresses.
> > > >
> > > > Service tag (5 or 7-digit alphanumeric ID located on a sticker
> > > > with a bar code on either the back, bottom or right-side of your
> > > > system - something like 5X04J) or Order Number:
> > > >
> > > > Once this information is verified, I will arrange for the appropriate
> > > > warranty service.
> > > >
> > > > Thank you for choosing Dell.
> > > >
> > > > Respectfully,
> > > > ** Alex **
> > > > ** ~DTC47407**
> > > > ** (Sat-Wed) 7.00 P.M. to 3.00 A.M. **
> > > > Dell eSupport and Services
> > > >
> > > > If responding to us, please use the REPLY
> > > > function of your
> > > > email program in order to keep the SAME SUBJECT
> > > > or our
> > > > response to you may be delayed or lost.
> > > >
> > > > ************************
> > > >
> > > > Visit the Dell T@lk Forum where you can find answers to questions
> > > > and exchange information with other Dell owners!
> > > >
> > > > http://delltalk.us.dell.com
> > > >
> > > > *********************************
> > > >
> > > > Visit the Dell Knowledge Base to get answers.
> > > >
> > > > http://support.dell.com/us/en/kb/index.asp
> > > >
> > > > *******************************
> > > >
> > > > to submit another question visit the Communications Center at:
> > > >
> > > > http://www.dell.com/us/en/dhs/topics/segtopic_2_contact.htm
> > > >
> > > >
> > > > ************************************
> > > >
> > > >
> > > > Thank you,
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > > -----Original Message-----
> > > > > From: tidokoro@hotmail.com
> > > > > Sent: 24 Feb 03 12:07
> > > > > To: dellsupport@dell.com
> > > > >
> > > > >
> > > > > Hi,
> > > > >
> > > > > The problem is not with an external memory card, but with the built-in
> > > storage
> > > > > card (listed in the documentation as "48MB Intel StrataFlash memory.")
> I
> > > > tried
> > > > > both a soft reset and a hard reset as suggested below. Neither solved
> the
> > > > > problem. When I restarted after the hard reset, I checked the memory
> > again
> > > > and
> > > > > it had the same readings as before the hard reset:
> > > > >
> > > > > Total storage card memory: 21.24mb
> > > > > In use: 16.40mb
> > > > > Free: 4.84mb
> > > > >
> > > > > All the data had been wiped clean. Hitting the "Find large files"
link
> > > > revealed
> > > > > no files over 64kb. Any idea what is going on here? Did I receive
> > another
> > > > > defective device?
> > > > >
> > > > > Another question: the power reading for the backup battery continues
to
> > > > > fluctuate between 80% and 100%, though power in the main battery has
> never
> > > > been
> > > > > below 50%. Is this indicative of some kind of problem?
> > > > >
> > > > > Thanks,
> > > > >
> > > > > Tomo
> > > > >
> > > > > ----- Original Message -----
> > > > > From:
> > > > > To: tidokoro@hotmail.com
> > > > > Sent: Monday, February 24, 2003 2:16 AM
> > > > > Subject: Re: AT20030223_0000011608 Re:
> > #5DS##19#eTrack#=40635Q121YK2PJQ16 -
> > > > > Storage #APTX#
> > > > >
> > > > >
> > > > > Please include the following line in all replies.
> > > > > Tracking number: AT20030223_0000011608
> > > > >
> > > > >
> > > > > Dear Tomo,
> > > > >
> > > > > Thank you for contacting Dell eSupport and Services (ESS). We
> > > > > appreciate the opportunity to assist you. We apologize for the
> > > > > inconvenience caused to you and we assure you it is our hope
> > > > > that you have a positive experience with us.
> > > > >
> > > > > Tomo, since the memory card is not showing the proper space so
> > > > > you should follow the steps below:
> > > > >
> > > > > Step 1: Reseat the Compact Flash memory card.
> > > > >
> > > > > Remove the Compact Flash card from the top of the Axim.
> > > > > Verify that the pins are facing down and the label is facing
> > > > > the front of the Axim.
> > > > > Slide the memory card into the Compact Flash slot.Note:There
> > > > > will be a slight gap towards the front of the Axim and the card
> > > > > should slide in easily.
> > > > > Give the Compact Flash card a firm push to comletely seat it.Note:
> > > > > The top of the Compact Flash card will be slightly below the
> > > > > top of the Axim when it is correctly seated.
> > > > >
> > > > >
> > > > > Step 2: Perform soft reset of the Axim.
> > > > >
> > > > > Power on the Axim, if it isn't already on.
> > > > > Push the reset button with the stylus.
> > > > > The reset button is located on the left side of the Axim, below
> > > > > the record button.
> > > > >
> > > > >
> > > > > Step 3: Hard reset the Axim system.
> > > > >
> > > > > Note: Doing a hard reset of the Axim system will erase all data
> > > > > on the system. If you wish to backup any data before a hard reset
> > > > > then refer to the link below:
> > > > >
> > > > > http://support.dell.com/us/en/kb/document.asp?DN=1073114
> > > > >
> > > > > After taking a backup of your data Hold the power button down
> > > > > and press the reset button at the same time.
> > > > > Press the Contacts button to reset the system.
> > > > > Press the Mail button to cancel without losing data.
> > > > >
> > > > >
> > > > > Step 4: Try known good memory card in the Axim. If a similiar
> > > > > memory card is available, try the known good memory in the Axim.
> > > > >
> > > > >
> > > > > Step 5: If the swapped memory card does not work then it seems
> > > > > that you have a failing Axim base unit else you have a failing
> > > > > memory card.
> > > > >
> > > > > Thank you for choosing Dell.
> > > > >
> > > > > Respectfully,
> > > > > ** Morven **
> > > > > ** ~DTC41063 **
> > > > > ** Sunday - Thursday 7:00 p.m. to 3:00 a.m. **
> > > > > Dell eSupport and Services
> > > > >
> > > > > If responding to us, please use the REPLY
> > > > > function of your email program in order to keep
> > > > > the SAME SUBJECT or our response to you may be
> > > > > delayed or lost.
> > > > >
> > > > > *****************************************************************
> > > > >
> > > > > Visit the Dell T@lk Support Forum where you can find answers
> > > > > to questions and exchange information with other Dell owners!
> > > > >
> > > > > http://delltalk.us.dell.com
> > > > >
> > > > > ******************************************************************
> > > > >
> > > > > Visit the Dell Knowledge Base to get answers.
> > > > >
> > > > > http://support.dell.com/us/en/kb/index.asp
> > > > >
> > > > > ******************************************************************
> > > > >
> > > > > To submit another question visit the Communications Center at:
> > > > >
> > > > > http://www.dell.com/us/en/dhs/topics/segtopic_2_contact.htm
> > > > >
> > > > >
> > > > > **********************************************************************
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: tidokoro@hotmail.com
> > > > > > Sent: 24 Feb 03 01:06
> > > > > > To: dellsupport@dell.com
> > > > > >
> > > > > >
> > > > > > Thanks for the response, but this does not answer my question:
> > > > > >
> > > > > > > I exchanged my original Axim after it stopped operating. I
received
> =
> > > > > > > the new one last week and it's working great so far. However, I =
> > > > > > > noticed when I checked the memory that it lists "Total storage
card
> =
> > > > > > > memory" as 21.24MB. It is advertised: "48MB Intel StrataFlash
> > memory."
> > > =
> > > > > > > My original Axim had the full 48MB. What happened to the extra
> > storage
> > > =
> > > > > > > on my replacement?
> > > > > >
> > > > > > Tomo
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From:
> > > > > > To: tidokoro@hotmail.com
> > > > > > Sent: Sunday, February 23, 2003 10:59 PM
> > > > > > Subject: AT20030223_0000011608 Re: #5DS##19#
> eTrack#=40635Q121YK2PJQ16 -
> > > > > Storage
> > > > > > #APTX#
> > > > > >
> > > > > >
> > > > > > Please include the following line in all replies.
> > > > > > Tracking number: AT20030223_0000011608
> > > > > >
> > > > > >
> > > > > > Dear Tomo,
> > > > > >
> > > > > > Thank you for contacting Dell eSupport and Services (ESS). We
> > > > > > appreciate the opportunity to assist you. We apologize for the
> > > > > > inconvenience caused to you and we assure you it is our hope
> > > > > > that you have a positive experience with us.
> > > > > >
> > > > > > Tomo, please refer to the following infomation on your Dell? Axim
> > > > > > X5 Pocket PC.
> > > > > >
> > > > > > Dell? Axim X5 Pocket PC User's Guide:
> > > > > >
> > > > > > http://docs.us.dell.com/docs/systems/aximx5/en/index.htm
> > > > > >
> > > > > > Some email programs will wrap this address to a second line so
> > > > > > you will have to copy each of the lines directly into the address
> > > > > > bar of your browser with no spaces between the two sections.
> > > > > >
> > > > > >
> > > > > > How Do I Connect My Dell? Axim X5 Pocket PC to the Computer and
> > > > > > Prepare it for Use?:
> > > > > >
> > > > > > http://support.dell.com/us/en/kb/document.asp?DN=1072806
> > > > > >
> > > > > > Some email programs will wrap this address to a second line so
> > > > > > you will have to copy each of the lines directly into the address
> > > > > > bar of your browser with no spaces between the two sections.
> > > > > >
> > > > > >
> > > > > > What is the ActiveSync Software and How Do I Prepare it for Use
> > > > > > With My Dell? Axim X5 Pocket PC?:
> > > > > >
> > > > > > http://support.dell.com/us/en/kb/document.asp?DN=1072291
> > > > > >
> > > > > > Some email programs will wrap this address to a second line so
> > > > > > you will have to copy each of the lines directly into the address
> > > > > > bar of your browser with no spaces between the two sections.
> > > > > >
> > > > > >
> > > > > > How Do I Perform a Hard Reset on My Dell? Axim? X5 Handheld?:
> > > > > >
> > > > > > http://support.dell.com/us/en/kb/document.asp?DN=1073114
> > > > > >
> > > > > > Some email programs will wrap this address to a second line so
> > > > > > you will have to copy each of the lines directly into the address
> > > > > > bar of your browser with no spaces between the two sections.
> > > > > >
> > > > > > Thank you for choosing Dell.
> > > > > >
> > > > > > Respectfully,
> > > > > > ** Morven **
> > > > > > ** ~DTC41063 **
> > > > > > ** Sunday - Thursday 7:00 p.m. to 3:00 a.m. **
> > > > > > Dell eSupport and Services
> > > > > >
> > > > > > If responding to us, please use the REPLY
> > > > > > function of your email program in order to keep
> > > > > > the SAME SUBJECT or our response to you may be
> > > > > > delayed or lost.
> > > > > >
> > > > > > *****************************************************************
> > > > > >
> > > > > > Visit the Dell T@lk Support Forum where you can find answers
> > > > > > to questions and exchange information with other Dell owners!
> > > > > >
> > > > > > http://delltalk.us.dell.com
> > > > > >
> > > > > > ******************************************************************
> > > > > >
> > > > > > Visit the Dell Knowledge Base to get answers.
> > > > > >
> > > > > > http://support.dell.com/us/en/kb/index.asp
> > > > > >
> > > > > > ******************************************************************
> > > > > >
> > > > > > To submit another question visit the Communications Center at:
> > > > > >
> > > > > > http://www.dell.com/us/en/dhs/topics/segtopic_2_contact.htm
> > > > > >
> > > > > >
> > > > > >
**********************************************************************
> > > > > >
> > > > > >
> > > > > > > -----Original Message-----
> > > > > > > From: tidokoro@hotmail.com
> > > > > > > Sent: 23 Feb 03 18:49
> > > > > > > To: dellsupport@dell.com
> > > > > > >
> > > > > > > As noted, this is not for Windows XP, but for CE (not an option
on
> > site
> > > > > > form).
> > > > > > > Details below.
> > > > > > >
> > > > > > > Thanks,
> > > > > > >
> > > > > > > Tomo
> > > > > > >
> > > > > > > *****************************************
> > > > > > > --- Start customer's original message ---
> > > > > > > *****************************************
> > > > > > > * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
> > > > > > > * * * This is a feedback Message from the Dell Online
Communications
> =
> > > > > > > Center. * * *
> > > > > > >
> > > > > > > Customer Information:
> > > > > > > ************************************************
> > > > > > > Name: Tomohiro Idokoro
> > > > > > > Email: tidokoro@hotmail.com
> > > > > > > ***********************************************
> > > > > > > System Label: Handheld Axim(tm) X5
> > > > > > >
> > > > > > > Problem: Storage
> > > > > > > Operating System: Windows XP
> > > > > > > Problem Description: NOTE : The OS is actually Windows CE
> > > > > > >
> > > > > > > I exchanged my original Axim after it stopped operating. I
received
> =
> > > > > > > the new one last week and it's working great so far. However, I =
> > > > > > > noticed when I checked the memory that it lists "Total storage
card
> =
> > > > > > > memory" as 21.24MB. It is advertised: "48MB Intel StrataFlash
> > memory."
> > > =
> > > > > > > My original Axim had the full 48MB. What happened to the extra
> > storage
> > > =
> > > > > > > on my replacement?
> > > > > > >
> > > > > > >
> > > > > > > ***********************************************
> > > > > > > Sent to: support@dell.com
> > > > > > > Referring URL: 128.195.184.34
> > > > > > > Date submitted: 2/23/2003 6:24:38 PM
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > ***************************************
> > > > > > > --- End customer's original message ---
> > > > > > > ***************************************
> > > > > > >
> > > > > > >
> > > > > > > ----- Original Message -----
> > > > > > > From:
> > > > > > > To: tidokoro@hotmail.com
> > > > > > > Sent: Sunday, February 23, 2003 4:25 PM
> > > > > > > Subject: Re: #5DS##19# eTrack#=40635Q121YK2PJQ16 - Storage #APTX#
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > Thank you for contacting Dell US eSupport. An artificial
> intelligence
> > > tool
> > > > > > > designed to interpret your message and respond quickly will
conduct
> > this
> > > > > first
> > > > > > > reply to your message.
> > > > > > >
> > > > > > > Whenever possible, we have attached an HTML or CHM file to this
> > message.
> > > > > > Please
> > > > > > > open it, if you can, as it will be easier to use than the plain
text
> > > > > replies.
> > > > > > If
> > > > > > > you get a reply with an attachment and you use a web portal for
> email
> > > such
> > > > > as
> > > > > > > yahoo.com please download the file to your system first rather
than
> > > trying
> > > > > to
> > > > > > > view it directly from the web portal or some of the links may not
> > appear
> > > > > > > correctly.
> > > > > > >
> > > > > > > If this response does not address your question, you can reach the
> > next
> > > > > > > available e-mail technician by replying to this e-mail. Before you
> > > reply,
> > > > > > please
> > > > > > > go to the very bottom of this e-mail. You will find useful
> > information
> > > > > there
> > > > > > on
> > > > > > > how to use alternate Dell support resources and what to include in
> > your
> > > > > reply.
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > ((SRMACSR software:WinXPUpgradeAdvice12192001 SRMACSR))
> > > > > > > ((SRCATSR WindowsXP.UpgradesAdvice2 SRCATSR))
> > > > > > >
> > > > > > >
> > > > > > > ***************************
> > > > > > > --- Begin Dell Response ---
> > > > > > > ***************************
> > > > > > >
> > > > > > >
> > > > > > > This document addresses questions about installing a retail
version
> of
> > > > > Windows
> > > > > > > XP on a system that shipped from Dell with a different operating
> > system
> > > > > > > installed.
> > > > > > >
> > > > > > > Microsoft is the major source of advice and technical support for
> > retail
> > > > > > > versions of Windows XP. However, if you are wondering whether you
> > should
> > > > > > > purchase the retail version of Windows XP for installation on an
> older
> > > > Dell
> > > > > > > system, we hope that you will find the general advice and
> information
> > in
> > > > > this
> > > > > > > document useful.
> > > > > > >
> > > > > > > =================
> > > > > > > Table of Contents
> > > > > > > =================
> > > > > > >
> > > > > > > 1. Dell's Readiness Advisor for XP
> > > > > > > 2. Dell's Policy on Operating System Upgrades
> > > > > > > 3. Windows XP Hardware Reality Check
> > > > > > > 4. Hardware Compatibility Issues
> > > > > > > 5. Software Compatibility Issues
> > > > > > > 6. Specific Windows XP Upgrade Issues -- from Microsoft
> > > > > > > 7. Dell-validated Driver Upgrades for Windows XP
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > 1. Dell's Readiness Advisor for XP
> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > > >
> > > > > > > Dell's online Readiness Advisor will produce a report either
> > confirming
> > > > that
> > > > > a
> > > > > > > Windows XP upgrade will work with your kind of Dell system or
> advising
> > > > > against
> > > > > > > it.
> > > > > > >
> > > > > > > A negative result does not necessarily mean that Windows XP will
not
> > > work
> > > > on
> > > > > > > your system. It means that Dell has not tested it on a system
> > configured
> > > > > > exactly
> > > > > > > like yours, so we do not know whether you will get a satisfactory
> > > result.
> > > > > > >
> > > > > > > The latest BIOS revision of your system may present a problem. You
> may
> > > > need
> > > > > to
> > > > > > > add more RAM or a larger hard drive to get acceptable speed. Some
of
> > > your
> > > > > > > hardware components or some of your software may not be compatible
> > with
> > > > > > Windows
> > > > > > > XP, and there may be no remedy but to replace it. You'll want to
> check
> > > out
> > > > > > these
> > > > > > > possibilities before you purchase and install the upgrade.
Resources
> > in
> > > > the
> > > > > > > sections below offer help with these issues.
> > > > > > >
> > > > > > >
> > > > > > > 2. Dell's Policy on Operating System Upgrades
> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > > >
> > > > > > > Changing your Dell-installed operating system will not void your
> > > warranty.
> > > > > All
> > > > > > > of your hardware components are still covered. We may have to ask
> you
> > to
> > > > > > > reinstall the original operating system to diagnose whether a
> problem
> > is
> > > > > > caused
> > > > > > > by hardware or software, but we will try to work around the new
> > > operating
> > > > > > system
> > > > > > > first.
> > > > > > >
> > > > > > > Dell does not provide installation, configuration, or usage
support
> > for
> > > > any
> > > > > > > operating system except the version that came installed on your
> system
> > > and
> > > > > any
> > > > > > > Dell upgrade version you may receive as a bonus. If you have
> purchased
> > > and
> > > > > > > installed a retail version of Windows XP, Microsoft will provide
> > > technical
> > > > > > > support services. Be advised that some Microsoft support services
> are
> > > > > > fee-based.
> > > > > > >
> > > > > > >
> > > > > > > 3. Windows XP Hardware Reality Check
> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > > >
> > > > > > > Windows XP is an enormous application. Minimum hardware
requirements
> > may
> > > > be
> > > > > > > sufficient to load and run it, but running it optimally may
require
> > more
> > > > > > > hardware than you have installed on an older, slower system. For
> > > example:
> > > > > > >
> > > > > > > RAM 128MB is adequate; 256 is realistic
> > > > > > > HDD 2 Gigs free just for XP; 6 Gigs is realistic
> > > > > > > Video Card 8 MB AGP works; 16 is better
> > > > > > > Monitor 15"/800x600 works; 17"/1200x780 is much better
> > > > > > > Internet DSL or Cable Modem Advised for XP Updates
> > > > > > > Processor PII at 400 MZ works; PIII at 500 works much
> > > > > > > better
> > > > > > >
> > > > > > > If your system hardware falls far short of these capacities, you
may
> > > want
> > > > to
> > > > > > > consider purchasing a new Dell system with Windows XP
pre-installed
> > and
> > > > > > > guaranteed to work.
> > > > > > >
> > > > > > >
> > > > > > > 4. Hardware Compatibility Issues
> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > > >
> > > > > > > Both versions of Windows XP have huge internal driver libraries
for
> > > > > components
> > > > > > > and peripherals. All of the drivers you need may be in this
library
> > and
> > > > > > install
> > > > > > > smoothly when you upgrade. However, if a driver is NOT in the
> library
> > > and
> > > > > its
> > > > > > > manufacturer does not provide a new, digitally signed version, the
> > > device
> > > > > may
> > > > > > > never work in Windows XP. Legacy network cards and midi devices
are
> > > > > especially
> > > > > > > likely to cause problems.
> > > > > > >
> > > > > > > Microsoft offers an extensive Hardware Compatibility List (HCL) of
> > > proven
> > > > > > > components. Ideally, all of your components and peripherals should
> > > appear
> > > > > > there
> > > > > > > if you plan to upgrade. Here is the URL:
> > > > > > >
> > > > > > > http://www.microsoft.com/hcl/
> > > > > > >
> > > > > > > If you have DSL or Cable Modem high-speed service, you can
download
> > and
> > > > run
> > > > > > the
> > > > > > > Microsoft Upgrade Advisor tool (about 50MB). This program is
> included
> > on
> > > > the
> > > > > > > Windows XP CD as part of the Setup utility. Also, though it has
> proven
> > > > > > difficult
> > > > > > > to download using standard phone line modems, Microsoft has made
it
> > > > > available
> > > > > > as
> > > > > > > a stand-alone program so that users can predict problems before
> buying
> > > and
> > > > > > > installing Windows XP:
> > > > > > >
> > > > > > >
> http://www.microsoft.com/windowsxp/home/howtobuy/upgrading/advisor.asp
> > > > > > >
> > > > > > > Windows XP Setup refuses to install most incompatible hardware or
> > > > software,
> > > > > so
> > > > > > > it is a good idea to find out what will not install ahead of time.
> > > > > > >
> > > > > > >
> > > > > > > 5. Software Compatibility Issues
> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > > >
> > > > > > > Many programs written for Windows 98 will run perfectly under
> Windows
> > > XP.
> > > > > > > However, you may need to purchase upgrades of some major
> applications
> > to
> > > > > > achieve
> > > > > > > compatibility. Roxio Easy CD Creator and Symantec's Norton
AntiVirus
> > are
> > > > two
> > > > > > > examples of upgrades that must be purchased.
> > > > > > >
> > > > > > > You can search the Microsoft Catalog to learn whether your present
> > > > software
> > > > > > will
> > > > > > > run, not run, or need an upgrade to run:
> > > > > > >
> > > > > > >
> > > > > >
> > > > >
> > > >
> > >
> >
>
http://www.microsoft.com/windows/catalog/catalogshell/shell.asp?page=1&cmdSearch
> > > > > > > =Search&subid=22
> > > > > > >
> > > > > > > Take particular care to ensure that your specialty software will
run
> > on
> > > > > > Windows
> > > > > > > XP before you commit to an upgrade. Examples of this kind of
> software
> > > > would
> > > > > > be:
> > > > > > >
> > > > > > > * billing software for medical and law offices
> > > > > > > * proprietary software for home businesses and franchises
> > > > > > > * farm management software
> > > > > > > * cataloging software for collectors
> > > > > > > * membership record-keeping for organizations
> > > > > > >
> > > > > > > Your specialty software may run in Windows XP compatibility mode;
> the
> > > > vendor
> > > > > > > should be able to provide you with this information. If not, and
if
> > your
> > > > > > > business or hobby depends on one program, you may have no choice
but
> > to
> > > > > stick
> > > > > > > with the operating system for which that program is designed.
Please
> > > > contact
> > > > > > the
> > > > > > > vendor to confirm that your software is compatible or that an
> upgrade
> > is
> > > > > > > available.
> > > > > > >
> > > > > > >
> > > > > > > 6. Specific Windows XP Upgrade Issues -- from Microsoft
> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > > >
> > > > > > > The section below offers a list of Microsoft Knowledge Base
articles
> > > about
> > > > > > > specific Windows XP upgrade issues. Enter the "Q" number of
> articles
> > > you
> > > > > want
> > > > > > > to read at this URL:
> > > > > > >
> > > > > > > http://support.microsoft.com/default.aspx?LN=EN-US
> > > > > > >
> > > > > > >
> > > > > > > * Create a Multiple-Boot System with Windows XP Q306559
> > > > > > >
> > > > > > > * Description of the FAT32 File System in Windows XP Q310525
> > > > > > >
> > > > > > > * New Capabilities and Features of NTFS 5.0 File System Q183090
> > > > > > >
> > > > > > > * Microsoft Support Policy on Hardware Not On Windows HCL Q142865
> > > > > > >
> > > > > > > * How to Manage Devices in Windows (2000 and XP) Q199276
> > > > > > >
> > > > > > > * Use Driver Verifier (for) Windows 2000 and XP Q244617
> > > > > > >
> > > > > > > * How to Test Programs for Compatibility with Windows Q244632
> > > > > > >
> > > > > > > * Third-Party Programs.... Errors in Windows XP Q308381
> > > > > > >
> > > > > > > * File Signature Verification Tool for 3rd-Party Drivers Q259283
> > > > > > >
> > > > > > > * NetBEUI Protocol Is Not Available in Windows XP Q306059
> > > > > > >
> > > > > > > * Troubleshoot Windows XP....Upgrade from W98 or WMe Q310064
> > > > > > >
> > > > > > > * How to Activate Windows XP Q307890
> > > > > > >
> > > > > > >
> > > > > > > 7. Dell-validated Windows XP Driver Updates
> > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > > >
> > > > > > > Dell-validated Windows XP drivers for many components can be found
> in
> > > the
> > > > > Dell
> > > > > > > File Library. However, our ability to provide them depends on the
> > > > > willingness
> > > > > > of
> > > > > > > the OEM manufacturer to produce the driver upgrade for us to
> validate.
> > > > > > >
> > > > > > > Here are two common driver issues that can be solved with
downloads.
> > > > > > >
> > > > > > > Santa Cruz sound card drivers
> > > > > > > ==============================
> > > > > > >
> > > > > > > 1. Remove the existing drivers first:
> > > > > > >
> > > > > > > * Click [Start]
> > > > > > > * Right-Click My Computer and select Properties
> > > > > > > * Click the Hardware tab to the front and select Device Manager
> > > > > > > * Open the Sound/Video Game controller category
> > > > > > > * Double-click the Santa Cruz card and the Driver tab
> > > > > > > * Click [Uninstall] on the Driver page.
> > > > > > > * Restart when prompted.
> > > > > > >
> > > > > > > 2. Download the file SCRZ4112.EXE from this URL:
> > > > > > >
> > > > > > >
> http://support.dell.com/us/en/filelib/download/index.asp?fileid=r35280
> > > > > > >
> > > > > > > Follow the directions to install it and reboot the system.
> > > > > > >
> > > > > > > Lexmark X73 printer drivers
> > > > > > > ===========================
> > > > > > >
> > > > > > > There have been some issues with the Windows XP driver for this
> > printer.
> > > > The
> > > > > > > latest upgrades for the driver can be downloaded from this page:
> > > > > > >
> > > > > > >
> > > > > >
> > > > >
> > > >
> > >
> >
>
http://drivers.lexmark.com/drivers.nsf/printer+driver/800FD0C7CC51B71085256AEF00
> > > > > > > 7318CB?OpenDocument
> > > > > > >
> > > > > > > *************************
> > > > > > > --- End Dell Response ---
> > > > > > > *************************
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > *****************************************
> > > > > > > --- Start customer's original message ---
> > > > > > > *****************************************
> > > > > > > * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
> > > > > > > * * * This is a feedback Message from the Dell Online
Communications
> =
> > > > > > > Center. * * *
> > > > > > >
> > > > > > > Customer Information:
> > > > > > > ************************************************
> > > > > > > Name: Tomohiro Idokoro
> > > > > > > Email: tidokoro@hotmail.com
> > > > > > > ***********************************************
> > > > > > > System Label: Handheld Axim(tm) X5
> > > > > > >
> > > > > > > Problem: Storage
> > > > > > > Operating System: Windows XP
> > > > > > > Problem Description: NOTE : The OS is actually Windows CE
> > > > > > >
> > > > > > > I exchanged my original Axim after it stopped operating. I
received
> =
> > > > > > > the new one last week and it's working great so far. However, I =
> > > > > > > noticed when I checked the memory that it lists "Total storage
card
> =
> > > > > > > memory" as 21.24MB. It is advertised: "48MB Intel StrataFlash
> > memory."
> > > =
> > > > > > > My original Axim had the full 48MB. What happened to the extra
> > storage
> > > =
> > > > > > > on my replacement?
> > > > > > >
> > > > > > >
> > > > > > > ***********************************************
> > > > > > > Sent to: support@dell.com
> > > > > > > Referring URL: 128.195.184.34
> > > > > > > Date submitted: 2/23/2003 6:24:38 PM
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > ***************************************
> > > > > > > --- End customer's original message ---
> > > > > > > ***************************************
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From:
> > > > To: tidokoro@hotmail.com
> > > > Sent: Friday, March 07, 2003 3:23 AM
> > > > Subject: AT20030223_0000011608
> > Re:#5DS##19#eTrack#=40635Q121YK2PJQ16 -Storage
> > > > #APTX#
> > > >
> > > >
> > > > Please include the following line in all replies.
> > > > Tracking number: AT20030223_0000011608
> > > >
> > > >
> > > > Dear Valued Dell Customer,
> > > >
> > > > Thank you for using Dell eSupport and Services. We appreciate
> > > > the opportunity to assist you.
> > > >
> > > > I am sorry, but this message came through blank. If you still
> > > > need assistance with your Dell machine, please reply to this
> > > > message with your service tag number and a description of the
> > > > problem, and we will be happy to assist you.
> > > >
> > > > Thank you for contacting Dell.
> > > >
> > > > Respectfully,
> > > >
> > > > ** Sean **
> > > > ** ~DTC19019 **
> > > > ** 7:30 pm - 4:00 am Central (Sun-Thus)**
> > > > Dell eSupport and Services.
> > > >
> > > > If responding to us, please use the REPLY
> > > > function of your email program in order to keep the SAME SUBJECT
> > > > or our response to you may be delayed or lost.
> > > >
> > > > * * * * * * * * * * * *
> > > >
> > > > Visit the Dell T@lk Support Forum where you can find answers
> > > > to questions and exchange information with other Dell owners!
> > > >
> > > > http://delltalk.us.dell.com
> > > >
> > > > * * * * * * * * * * * *
> > > >
> > > > Visit the Dell Knowledge Base to get answers.
> > > >
> > > > http://support.dell.com/us/en/kb/index.asp
> > > >
> > > > * * * * * * * * * * * *
> > > >
> > > > To submit another question visit the Communications Center at:
> > > >
> > > > http://www.dell.com/us/en/dhs/topics/segtopic_2_contact.htm
> > > >
> > > > * * * * * * * * * * *
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
> >
> >
> >
>
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>
>