total horseshit
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Friday, January 13, 2006
US Postal Service
I actually think the post office gets a bad rap -- I'm sure they earned the reputation for laziness and inefficiency at one point. But in my experience, they've done a pretty good job of undermining the cliche.
Until today!
A couple weeks ago, I put in an order online for 3 100-ct coils of the new self-adhesive stamps. Yesterday, I get my order: 3 PANELS of NON-ADHESIVE stamps. So I walk over to my conveniently located local post office here in our office complex this morning to do a simple exchange -- and they tell me they can't fucking do it!
So I dig up my email confirmation, find this line:
and send off an email explaining my predicament. And a couple hours later, this is the reply:
Oh, Kennedy -- I remember you from MTV.
Fuck the postal service! If it wasn't for rubes in red-state backwaters, it'd probably all be privatized and cheaper (for developed urban areas) by now.
Until today!
A couple weeks ago, I put in an order online for 3 100-ct coils of the new self-adhesive stamps. Yesterday, I get my order: 3 PANELS of NON-ADHESIVE stamps. So I walk over to my conveniently located local post office here in our office complex this morning to do a simple exchange -- and they tell me they can't fucking do it!
So I dig up my email confirmation, find this line:
If you have any questions regarding your order, you may contact us at http://www.usps.com/common/contact_us/postalstore.htm, or send an email to icustomercare@usps.com.
and send off an email explaining my predicament. And a couple hours later, this is the reply:
Dear USPS Customer,
Thank you for contacting the Postal Store. Unfortunately, this office does not have access to your order information. Instructions are provided below to help you obtain status of your order. If you prefer immediate assistance, you may call our Stamp Fulfillment Center at 1-800-STAMP-24.
Due to an overwhelming amount of orders placed since January 1, reception of your order will be delayed. Please allow 7-10 business days for your order to be delivered.
To locate order status of your order, please visit the postal store web page. Click "Account" in the upper right corner and log in. Click on "Order History" for shipping date and Delivery Confirmation information.
You may track the progression of your order, using the Delivery Confirmation number by going to www.usps.com and click on "Track/Confirm" in the red bar at the top of the page. If you cannot locate any of this detail, please call our Stamp Fulfillment Services Center at 800-STAMP-24 and a customer service representative will be glad to assist you.
If it has been more than 15 days since your order was SHIPPED, you are entitled to a refund or replacement order. You will need to call our Stamp Fulfillment Center at 1-800-STAMP-24 to start the claims process. International customers should call 816-545-1000.
We sincerely apologize for any inconvenience this may cause you.
Thank you,
Kennedy
USPS Internet Customer Care Center
icustomercare@usps.com
Thank you for contacting the Postal Store. Unfortunately, this office does not have access to your order information. Instructions are provided below to help you obtain status of your order. If you prefer immediate assistance, you may call our Stamp Fulfillment Center at 1-800-STAMP-24.
Due to an overwhelming amount of orders placed since January 1, reception of your order will be delayed. Please allow 7-10 business days for your order to be delivered.
To locate order status of your order, please visit the postal store web page
You may track the progression of your order, using the Delivery Confirmation number by going to www.usps.com
If it has been more than 15 days since your order was SHIPPED, you are entitled to a refund or replacement order. You will need to call our Stamp Fulfillment Center at 1-800-STAMP-24 to start the claims process. International customers should call 816-545-1000.
We sincerely apologize for any inconvenience this may cause you.
Thank you,
Kennedy
USPS Internet Customer Care Center
icustomercare@usps.com
Oh, Kennedy -- I remember you from MTV.
Fuck the postal service! If it wasn't for rubes in red-state backwaters, it'd probably all be privatized and cheaper (for developed urban areas) by now.
