Curiously, since whining about my DSL service, it's gotten much better -- despite no direct communication with tech support and no reconfigurations of software or hardware!
In justice, an Indian tech left a couple messages for me. (Apparently, they looked at the blog link I sent them.)
So, Quick & Reilly quickly returns to the No. 1 spot. And SBC Yahoo! drops out of the Top 10.
Still, not happy with the run-around and still haven't gotten an answer to my question. I'll have to look into satellite internet service.